Shipping policy
Welcome to zimaya Egypt! We're dedicated to providing our customers with the best shopping experience. Below are the details about our shipping policies.
1. Order Processing Time
Once your order is placed, it will be processed within 1-5 business days.
Our business days are from Sunday to Thursday, excluding Fridays, Saturdays, and public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods
We offer multiple shipping methods to ensure that your order reaches you in the most convenient and efficient way possible. The available shipping methods are:
- Standard Shipping: Typically arrives within 3-7 business days.
3. Shipping Fees
Shipping fees vary depending on the delivery area.
The exact shipping charge will be displayed during checkout before you complete your order.
4. Delivery Areas
We currently ship to all cities and regions within Egypt. Unfortunately, we do not offer international shipping at the moment.
5. Order Tracking
Once your order has been shipped, you will receive an email with the tracking details and a link to track the status of your shipment. Please allow up to 24 hours for the tracking information to be updated after shipment.
6. Delivery Time
Shipping times are estimates and can vary depending on factors such as location, weather conditions, and carrier delays. While we strive to ensure timely deliveries, info@zimayaeg.com is not responsible for any delays caused by external factors.
7. Lost or Damaged Items
If you receive an item that is damaged or if your order is lost during transit, please contact us immediately at info@zimayaeg.com. We will assist you in resolving the issue by either sending a replacement or issuing a refund, depending on the situation.
8. Changes to Shipping Information
If you need to update your shipping address after placing an order, please contact our customer service at info@zimayaeg.com as soon as possible. Changes can only be made before the order has been dispatched.
9. Returns & Exchanges
For details about returns and exchanges, please refer to our Return Policy [link to the page if available].
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact us at info@zimayaeg.com. Our customer service team is here to assist you.